FAQ
Tin Fung Smart Vault targets the local users who tend to:
1) Keep valuables at home which increases the risk of loss of valuables which are usually not covered under standard home insurance plans, etc.
2) Hire houseworkers, since storing your valuables at home may lead to unnecessary loss of valuables or disputes.
3) Travel Frequently
Tin Fung Smart Vault invested nearly HKD$100 million in 2021 to provide service to anyone who wants to have a reliable & professional storing experience.
Tin Fung Group has a long history in Jewellery Manufacturing and Real Estate Investment in Hong Kong. Tin Fung Vault is conveniently located, Tin Fung provides reliable storage service for individuals and corporate users at a reasonable price and flexible rental period. If you need to use our service, all you need is to bring your identification document and visit us in person.
Tin Fung opens all year round, Monday to Sunday (9:00 am to 8:00 pm). To keep waiting time to a minimum, you may also contact our customer hotline Tel: 3692 5921 for any reservations.
We provide sample boxes on site; customers commit only after working out what they need.
Payment can be made by Cash/ Cheque/ Bank Transfer. Approximately 1 month before your contract expires, we will call or email (depends on you preferred contact method) inviting you to renew your contract. If you do not wish to renew, keys must be returned to us in person before the date on which your contract expires.
Yes, we offer flexible rental periods; 1 month, 3 months, 6 months, 1 year, and 2 years contract.
Tin Fung Vault is secured by a strict humidity, temperature, 24/7 surveillance system and fire safety system, ensuring your property is protected to the highest international standards.
Tin Fung Smart Vault is secured by 360-degree surveillance with no blind spots. However, with customers’ privacy in mind, we also provide independent private rooms for you to rest and organize personal items, where you are free from any camera surveillance.
One deposit box can have one associate, allowing them each the right to access the vault individually. Tin Fung’s staff members do not have access to individual boxes without the client’s presence and his/her key.
For security purpose, we require the deposit box’s owner visit us in person for any amendments for his/her personal information.
Except living organisms, corrosives, in-flammables, explosives, or anything that is against the law of the Hong Kong Special Administrative Region, customers are welcome to store any personal items at Tin Fung such as Gold, Silver, Jewellery, Watch, Wine and art-piece etc.
Tin Fung will contact you a month before the rental agreement ends. If you fail to contact us after the agreement ends, Tin Fung reserves the right to charge a service fee or withhold any legal right to dispose of items inside the deposit box.
Once rented, customers receive 2 personalized keys. In case of lost, please contact Tin Fung asap to arrange a replacement.
Sorry, we have time-lock for the Vault door. No one is permitted to access the Vault out of business hours.